1. INTRODUCTION

1.1 This Grievance Redressal Policy (“Policy”) has been formulated by GVISION AND CAREERS (OPC) PRIVATE LIMITED (operating under the brand name “Global Vision and Careers”), a company duly incorporated under the laws of India, having its registered office at  Flat No -08,block-9 1st, Floor,prajaycity Old, Miyapur, Hyderabad, Telangana, India, 500049. email info@globalvisionandcareers.com , and phone +91 6304739257 (hereinafter referred to as the “Company”, “We”, “Us”, or “Our”).

1.2 The objective of this Policy is to ensure that grievances, concerns, or complaints raised by users, clients, partners, or stakeholders of the Company are addressed in a fair, transparent, and time-bound manner, consistent with applicable Indian laws.

1.3 This Policy is framed in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection Act, 2019, and other relevant statutes and rules in force.

2. SCOPE AND APPLICABILITY

2.1 This Policy applies to all grievances or complaints received from:

 (a) Users or clients who access or avail services through the Company’s website https://globalvisionandcareers.com/ or its sub-domains;

 (b) Applicants, customers, or parents/guardians engaging with the Company for educational, employment, or visa facilitation services; and

 (c) Any person or entity interacting with the Company through its digital or offline channels.

2.2 This Policy covers issues relating to:

  • Deficiency of service or delay in service delivery;
  • Inaccurate or misleading information or representation;
  • Misconduct or negligence by any employee or representative;
  • Unauthorised use of personal information or breach of privacy;
  • Violation of user rights under the Consumer Protection Act, 2019 or Digital Personal Data Protection Act, 2023; and
  • Any other grievance arising from the Company’s services, representations, or operations.

3. GRIEVANCE OFFICER

3.1 In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Company has appointed the following Grievance Officer:

Contact US:

Email:  info@globalvisionandcareers.com

Phone: +91 63047 39257

Address: Flat No -08,block-9 1st, Floor,prajaycity Old, Miyapur, Hyderabad, Telangana, India, 500049

Website: https://globalvisionandcareers.com/

 

 

3.2 The Grievance Officer shall be the designated authority responsible for:

  • Acknowledging receipt of complaints or grievances;
  • Conducting fair and impartial review of each complaint;
  • Coordinating investigation or resolution with relevant internal departments; and
  • Ensuring timely and appropriate closure of grievances.

4. PROCEDURE FOR LODGING A GRIEVANCE

4.1 Submission:

 Any User or complainant may lodge a grievance by submitting a written complaint through any of the following modes:

 (a) By email to the Grievance Officer at [Insert Grievance Email ID];

 (b) By post or courier addressed to the Grievance Officer at the Company’s registered office; or

 (c) Through the online contact form available at https://globalvisionandcareers.com/contact.

4.2 Details Required:

 To ensure timely processing, each grievance should include:

 (a) Full name and contact details of the complainant;

 (b) Description of the grievance with relevant facts and documents;

 (c) Reference number, transaction details, or service date (if applicable); and

 (d) Preferred mode of communication for updates.

4.3 Acknowledgment:

 Upon receipt of a grievance, the Company shall acknowledge it within 48 (forty-eight) working hours and issue a unique complaint reference number.

4.4 Resolution Timeline:

 The Company shall endeavour to resolve the grievance within 15 (fifteen) to 30 (thirty) working days from acknowledgment, depending on the complexity of the matter. If additional time is required, the complainant shall be informed with reasons for delay.

4.5 Escalation:

 If the complainant is dissatisfied with the initial resolution, they may escalate the matter to [insert Senior Officer / Managing Partner / Director] at [insert escalation email ID], who shall review the matter independently within 15 working days.

5. CONFIDENTIALITY AND DATA PROTECTION

5.1 All grievances, personal information, and related correspondence shall be handled in accordance with the Digital Personal Data Protection Act, 2023 and the Company’s Privacy Policy.

5.2 Personal data disclosed during the grievance process shall be used solely for resolution and maintained securely with restricted access.

 

6. MONITORING AND REVIEW

6.1 The Company shall maintain a Grievance Register recording the nature of complaints, dates of receipt, actions taken, and resolution status.

6.2 The Grievance Officer shall submit a quarterly compliance report to senior management summarising grievance trends and suggesting preventive measures.

6.3 This Policy shall be reviewed periodically to ensure continuing legal compliance and operational effectiveness.

7. DISCLAIMER

7.1 The Company reserves the right to refuse or close any complaint found to be frivolous, malicious, repetitive, or beyond its scope of services.

7.2 The timelines indicatedherein are indicative and may vary based on circumstances, complexity, or cooperation of third parties.

8. GOVERNING LAW AND JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of India, and any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts at Hyderabad, Telangana.

9. CONTACT INFORMATION

For any queries or clarifications regarding this Policy, please contact:

GVISION AND CAREERS (OPC) PRIVATE LIMITED

Brand Name: Global Vision and Careers

Email:  info@globalvisionandcareers.com